Return & Refund Policy

Last updated: 12 Aug 2026

1. Our Promise

At Kopahi Ingredients, we take quality seriously. Every pack of spices and grocery items is checked before dispatch. If something isn't right with your order, we want to make it right.

2. Eligibility for Return / Replacement

You can request a return or replacement within 48 hours of delivery if:

• The product received is damaged, leaking, or spoiled
• You received the wrong item or wrong quantity
• The package was tampered with or seal was broken on delivery
• The product is significantly different from what was described on the site

3. Not Eligible for Return

• Products that have been opened, used, or partially consumed (unless damaged/spoiled on arrival)
• Change of mind after the product has been delivered in good condition
• Claims raised after 48 hours of delivery

4. How to Request a Return

Contact us via WhatsApp or phone with your Order Number and a photo/video of the issue within 48 hours of delivery. Our team will review and confirm the next steps within 24 hours.

5. Refunds

Approved refunds for prepaid orders are processed back to the original payment method within 5-7 business days. For Cash on Delivery orders, refunds are processed via UPI/bank transfer after confirmation.

6. Replacement

If a replacement is preferred over a refund and the item is in stock, we will dispatch it at no extra delivery cost.

7. Contact Us

For any return or refund query, reach out via the WhatsApp button on this site or call us — we're happy to help.